J & K Automatic Machines We are grateful you have selected J & K Automatic Machines as your premier industrial tool provider. Our team upholds rigorous quality benchmarks for every piece of gear we supply. We require all patrons to review our official reimbursement and swap guidelines prior to completing a purchase.
 
1. Shipping WindowsResidential deliveries across South Africa generally conclude within 1 to 14 working days. Global logistics outside South African territories fluctuate between 4 and 20 working days, contingent upon regional proximity and local customs processing.
 
2. Eligibility for ReturnsWe process formal claim submissions based on the following criteria:- The hardware reaches you in a broken state, exhibits malfunctions, or differs from the ordered model.- Formal notice is sent to our staff within 48 hours of your signature for the package.- Products remain in pristine state, kept in their initial cartons, accompanied by all technical manuals.
 
3. Non-Refundable ItemsRequests are rejected for:- Any systems that have been engaged or integrated into a facility workflow.- Faults arising from operator oversight, insufficient grease application, or flawed setup.- Custom-engineered hardware manufactured to unique buyer requirements.- Wiring or motors damaged by electrical surges or improper electrical connection.
 
4. Financial Recovery StepsFollowing a thorough physical evaluation of the returned equipment, monetary credits are issued within 3 to 7 working days. Credits are applied to the original transaction method, not via physical currency. Shipping expenses are the liability of the buyer unless J & K Automatic Machines verifies a logistical mistake on our part.
 
5. Swap GuidelinesProduct replacements are exclusively granted for:- Administrative mistakes leading to the shipment of an incorrect mechanical unit.- Verified manufacturing flaws or heavy impact damage sustained during haulage. Inventory levels control the speed of all exchange shipments.
 
6. Coverage LimitsMajority of tools carry a limited manufacturer guarantee. This protection excludes:- Regular mechanical attrition and expected long-term operational friction.- System failures caused by pushing the apparatus beyond its rated output.- Secondary modifications or fixes performed by outside mechanics.
 
7. Buyer ObligationsUsers are expected to:- Verify all technical specifications for site compatibility before checkout.- Supply precise shipping addresses and functional mobile contact digits.- Conduct a thorough exterior inspection for flaws immediately when the driver arrives.
 
8. Official SupportFor assistance with warranty claims, delivery issues, or billing adjustments, reach out to: J & K Automatic Machines
📍 Address: 48 Donkin St, Beaufort West, Western Cape, South Africa
📞 WhatsApp: +27 63 910 0219
📧 Email: jkautomaticmachinery.co.za@jkautomaticmachinery.co.za
We value your partnership and endeavor to provide the finest industrial equipment and technical support in the sector.